Policies

Reservation Policy

Deposit: All reservations are taken on a first come – first served basis and require a nonrefundable deposit equal to one night’s rental for each unit reserved. This deposit may be paid cash or on Master Card, Visa, Discover or American Express card. We cannot hold a cabin without a deposit.

Age Requirement-You must be 21 and over to book and reservation and check in.  You will lose your deposit and your reservation if you arrive to check in, and you’re under 21.

Letter of confirmation: Please read your letter of confirmation carefully, especially check your dates and cabin information and let us know in advance if there is an error.

Summer Season (or On-Season) is from the Thursday night of Memorial Day weekend (May 25, 2017) to the Monday night of Labor day weekend (Sept. 4, 2017), Mid Season is March 1, 2017-May 24, 2017  and Sept. 5, 2017-Sept.30, 2017. Winter Season (off-season) is from October 1, 2017- Feb. 29, 2018.

Check In/Check Out Times- Check out time is 12:00    Check in time is 4: 00 pm  (There is a possibility of checking in earlier, just check with the office to see if that is possible, especially in the off-season and mid-season)

Minimum night stay: Peak season, Spring Break, and Easter requires a three (3) night reservation. Winter and mid season requires a two (2) night stay. Occasionally we will book a two night stay in the summer or even a one night stay when needed. Give us a call to discuss your needs.

Problems: If there is ever any problem during your stay, it must be reported immediately to the office or our after hours numbers so we can solve it as efficiently as possible. Sometime things may happen during your stay which is out of our control, for example‐ an AC may freeze up, or a septic may back up, a refrigerator may not cool, or you may experience ants or other wildlife. We will always do everything in our power to correct the situation, but that does not mean we will offer discounts, because it would be too difficult to apply it fairly from situation to situation.
We realize that many times you invite friends / family to share your vacation; however the person making the reservation is the one responsible for paying for the unit and for any charges incurred during the stay.

Pet Policy

At River Oaks Resort, we welcome all well‐behaved pets. Please inform the office of the number of pets you have upon arrival so we can collect the  $25 fee and issue a tag.  To ensure a great trip with your furry friend, please adhere to the following guidelines:

The pet fee does not apply to service animals covered under ADA.  Emotional support animals and therapy animals must pay the pet fee and adhere to all rules.

·       River Oaks charges a one-time, per pet/per stay, non-refundable, $25 fee for allowing pets in your cabin.

·       Pets should be on a leash when outside the cabin, on the property.

·       Pet owners are responsible for clean-up of all pet waste.

·       The pet owner is responsible if the pet causes any damage to the cabin.

·       The pet owner confirms that the pet(s) has all required and up to date vaccinations, and does not carry fleas or ticks.

·       The pet owner must ensure that the pet does not disturb other guests or make excessive noise.

·       Pets are not allowed to sleep in cabin beds, on cabin linens, or on futons.

·       Do not bath your pets in the sink or bathtub in you cabin.

Refund Policy

Your deposit is completely non-refundable, at any time. We understand that sometimes health, weather, or other reasons can cause a trip to be canceled or shortened. Sometimes, if there is enough advance notice, we can move your reservation, 1 time, to a different date or cabin, but it is completely up to management’s discretion and if management approves, the new date must be within 3 months of your original date and the entire must be paid in full.

Party Policy

Quiet time after 11:00 pm, please. All noisy outdoor activities should cease by 11:00 pm. Any complaints by other guests, staff or neighbors of excessive outside noise after 11:00 will result in you being asked to leave the property immediately with no refund and the authorities will be called. We do not allow any illegal behavior such as drug use or underage drinking. We will call the Sheriff’s Department immediately if we suspect illegal activity. We want you to have a good time, but you must follow all laws, and be respectful of your neighbors and our property.

Other Policies

Late Arrivals: If you arrive after hours, the key to your cabin and a map will be hanging on a bulletin board in the rental office waiting room, which is open 24/7, is lighted, has WiFi, has emergency numbers’s posted, and a local phone. AT&T is currently the only cell provider that offers good, reliable service in this area.

All our cabins are non-smoking.

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